Tier Safety

As a Natural Wellness Sanctuary, our guests’ wellbeing is of the utmost importance to us. Since the Covid-19 pandemic we have implemented a number of strict new hygiene and social distancing measures to ensure the safety of our guest and staff at all times. 

PPE 

All staff have been provided with the correct and safest levels of PPE for their departments. PPE will be worn by our team members at all times. 

Hands 

In line with new Government guidelines we have increased the hand sanitation stations located around the treatment space.

Treatments 

Our treatment offering will be temporarily reduced to adhere to government guidelines. 

Staff Training 

We are continuing to communicate with our employees on the Government guidelines. They are reminded constantly to:                                                                            

• Wear appropriate PPE 
• Wash/sanitise hands regularly throughout the day especially after potential contact points. 
• Regularly sanitise work stations/tools e.g. trolleys, desk spaces. 
• Sneeze or cough into a tissue. 
• Bin tissues immediately after use. Wash hands afterwards. 
• Follow government advice if you have relevant symptoms. 
• Wash uniform at over 60 degrees

In addition: 

All staff have been trained on Preparing to Reopen in the context of Covid 19, Protection and Wellbeing, Cleaning and Hygiene, Social Distancing, PPE Use and Health and Safety Level 1 or 2 in conjunction with Flow Hospitality Training. 

Senior management have completed training on Principles of Infection Control and Safe Working in conjunction with HIT Training. 

Risk Assessments have been completed for all areas of the business operation prior to sites re-opening, they are reviewed regularly in line with Government Guidance updates. 

Operating Procedures and Processes amended in line with risk assessments and government guidance including regular, detailed checks by senior management. 

In summary we would ask: 

• Please do not come for a treatment if you are feeling unwell 
• Keep your hands clean, wash them regularly and thoroughly, for at least 20 seconds with soap and water or use the snatiation stations around the resort regularly. 
• Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water, or use a sanitiser.  

We ask anyone who is concerned that they may be developing Covid-19 symptoms to follow the Government advice, and self-isolate in the first instance. 

If you have a new continuous cough, high temperature or any other symptoms associated with Coronavirus or have been advised to self-quarantine please contact our reservations team by email elementofhealth@consultant.com